Correlating Nurses’ Therapeutic Communication Efeectiveness with Inpatient Services Quality: Patient Perceptions at Hospital X, Kota Kediri

Abstract : Good quality hospital services are the result of the interaction of various resources within the hospital, one of which are nurses as healthcare providers. In Indonesia, the quality of nursing services is also influenced by therapeutic communication. Therapeutic communication between healthcare workers and patients is considered good. When medical personnel are able to convey information clearly, empathetically, and openly, patients feel valued and have a better understanding of their health condition and the treatment plan. Based on patient opinions at Hospital X, Kediri Regency, this study attempts to ascertain whether there is a connection between the quality of inpatient services and the efficacy of nurses' therapeutic communication. This study implemented a cross-sectional quantitative observational analytical research design. Cluster random sampling was the sampling strategy employed in this investigation. Cendana, Flamboyan, Seruni, Melati, Bugenville, Anggrek, and Teratai are the names of the rooms used in this study. 15 samples were gathered from each room. The sample size was 105. The result is Based on patient perceptions at Hospital X, Kota Kediri, it can be established that there is a relationship between the quality of inpatient services and the efficacy of nurses' therapeutic communication. The study's statistical test p-value was 0.000 (<0.005). The Conclusion is Based on patient opinions at Hospital X, Kediri Regency, there is an attachment between the quality of inpatient treatments and the efficacy of nurses' therapeutic communication